30-DAY MONEY-BACK GUARANTEE
At Lilly & Mae London, we want you to be 100% happy with your purchase. If for any reason you are not satisfied, you can return the product within 30 days for a full refund.
Your Words
See what our customers are saying
Beautiful summer dress. The fabric feels light and airy, perfect for warmer days. I wore it to lunch with friends and had so many compliments. Very flattering around the waist too.
Really pleased with this dress. It’s comfortable, feminine and easy to wear. The length is lovely and the print looks even nicer in person. Great for holidays or a garden party.
Such a pretty dress. I love that it feels elegant without being too formal. The fit is relaxed but still flattering, and it looks lovely with sandals.
This is exactly the kind of dress I like for summer. Light, floaty and very comfortable. I wore it on a warm day and didn’t feel restricted at all.
Absolutely love the colour and floral print. It feels soft, moves beautifully and is easy to dress up or down. I would definitely order another style.
Absolutely love these sandals. They’re easy to slip on, feel comfortable for walking around the house and garden, and the gold detail makes them look much more expensive. Perfect with summer dresses
OUR SUMMER SALE
Prepare for the new season with our hand picked spring favourites. Available for a limited time only.
FAQs
ORDERING
Simply choose your preferred item, select the correct size and colour, and click Add to Cart. Once you are ready, proceed to checkout and follow the steps to complete your order securely.
Each product page includes a size guide to help you find the best fit. We recommend checking the measurements before placing your order, especially if you are between sizes.
If you prefer a slightly more relaxed fit, we usually recommend choosing the larger size.
We begin processing orders shortly after they are placed. Please contact us as soon as possible if you need to change or cancel your order.
Although we cannot guarantee that changes will still be possible, our customer care team will always do their best to help.
Please check your spam or junk folder first. Also make sure that the email address entered during checkout was correct.
If you still cannot find your confirmation, please contact our customer care team with your full name and delivery address.
DELIVERY
We deliver throughout the United Kingdom.
We offer free standard delivery on eligible orders.
Orders are normally delivered within 7–14 working days after dispatch.
Please note that delivery times may occasionally be affected by high demand, public holidays, customs processing or delays with the delivery company.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Tracking details may take a few working days to update after your parcel has been dispatched.
RETURN AND REFUNDS
Yes. We want you to feel confident shopping with us. If an item is not right for you, you can request a return in accordance with our return policy.
Please contact us before returning an item so we can provide the correct return instructions.
Please submit your return request within the period stated in our return policy, starting from the day your order is delivered.
Items must be unworn, unused and returned in their original condition with all labels attached.
Yes, provided the item meets our return conditions. Please contact our customer care team before sending anything back.
We are sorry if there is a problem with your order.
Please contact us as soon as possible and include:
- Your order number
- A clear description of the problem
- Clear photographs of the item
- A photograph of the parcel label, if relevant
We will review the issue and provide an appropriate solution.
